WHIP A PEEL HAIR AND MORE BY ANN, LLC

 

Purpose:

The purpose of this document is to describe the policies and procedure for the return of items by customers to Whip A Peel Hair and More by Ann, LLC (Whip It My Way.)  Any exceptions to the policies and Procedures described herein require prior approval from Whip A Peel Hair and More by Ann, LLC.

 

Policy:

1. Returns – Product or merchandise returns will be accepted that meet the following conditions:

   1. Only products that are still in their original packaging, shape, form and with original taps.

      1. Salable condition is defined as meeting the same standards as newly made condition products and must be in the original packaging with all the tags still intact and not tampered with.

2. Any products or merchandise that have been discounted or on sale or on clarence will not be considered for return.

3. Any products or merchandise that have been custom made for a customer will not be considered for return unless it was damaged, or an error was made.

4. Products or merchandise that were specifically made for a customer will not be considered for return unless the return is due to an error was made.        

   1. A list of all stock is available from customer service.  Any other info Return Authorization for made to order items can only be returned when an error preparing the shipment.

5. Products and merchandise with shelf-life are not eligible for return.  This includes, but is not limited to:  hair products, skin care products and or cosmetic products.

   1. A list of all products and merchandise with a limited shelf-life is available from customer service.

6. Items that were ordered in connection with natural disasters, pandemic, or similar situations are final upon shipment and will not be considered for return.

7. Fees – the following charges will apply for returned products:

   1. Restocking Charge

      1. We will impose a 15% restocking fee on each product returned, unless the return is due to an error or where alternative arrangements have been agreed between both parties.  A minimum Restocking charge may be applied to may ($15) may be applied to any transactions.

8. Return of products and merchandise shipping error

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For products and merchandise that are returned as a result of an error made by Whip A Peel Hair and More by Ann, LLC i.e., the following applies:

1. No restocking charge will be imposed.

2. No shipping charges will be imposed.

3. 100% credit will be issued if notified within 7 days after receipt of the product(s) or merchandise.

1. Products damaged while in transit.

The liability for damage to products or merchandise during shipping is the responsibility of the shipping company. Depending on where and when the products were damaged, the customer or Whip A Peel Hair and More by Ann, LLC will be responsible for the following:

1. In cases where damage to the product(s) or merchandise took place under Whip A Peel Hair and More by Ann, LLC responsibility:

   1. Whip A Peel Hair and More by Ann, LLC will credit the damaged products and/or merchandise free of charge.

   2. Customer must inform Whip A Peel Hair and More by Ann, LLC Customer Service of damaged product(s) or merchandise within 7 days after receipt of the product and/or merchandise.

2. In cases when damage to the product(s) took place under the customer’s responsibility:

   1. The customer must file a claim with the carrier the transported the product(s) and/or merchandise.

   2. A new order with Whip A Peel Hair and More by Ann, LLC to replace the damaged product(s) and/or merchandise may be replaced.

   3. Customer retains payment responsibility for damaged products and/or merchandise while in the claims process with the carrier.

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Procedure for Returning Products:

 Products that are returned to Whip A Peel Hair and More by Ann, LLC require a Return Authorization which is issued by Whip A Peel Hair and More by Ann, LLC Customer Service.

The following Return Authorization will be required to issue the Return Authorization:

1. Whip A Peel Hair and More by Ann, LLC invoice number.

2. Date of purchase

3. Item / description / quantity

4. Reason for the return

1. Shipping returns to Whip A Peel Hair and More by Ann, LLC with an Return Authorization

• Products authorized to be returned on the RETURN AUTHORIZATION will be shipped to the return address as indicated on the RETURN AUTHORIZATION.

• Whip A Peel Hair and More by Ann, LLC should receive returned product(s) and/or merchandise within 15 days after issuing the RETURN AUTHORIZATION. After 15 days the RETURN AUTHORIZATION becomes void.

• If Whip A Peel Hair and More by Ann, LLC is organizing the transportation of the product(s) and/or merchandise to be returned, instructions will be provided by Customer Service to organize collection of the products to be returned by a carrier selected by Whip A Peel Hair and More by Ann, LLC.

2. Inspection of returns at Whip A Peel Hair and More by Ann, LLC

• Only material in sellable condition will be considered for return and credit. At arrival of the return products, Whip A Peel Hair and More by Ann, LLC will determine whether returned products are in a sellable condition.

 · Products received in a non-salable condition will be handled in one of the following ways:

• Refurbishment of the products returned – Whip A Peel Hair and More by Ann, LLC will determine refurbishment costs and inform Customer Service

• Destruction with Customer approval, including any applicable scrapping charges.

• Return of the product to the customer, including any applicable transportation charges

 Returned products for repairs at the in-country Service & Repair center should follow the repair process.

 

 

Order Cancellation Policy

Purpose:

The purpose of this document is to describe the conditions and fees applicable to order cancellations.

The intent of this policy is to recover all reasonable costs associated with customers cancelling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers' rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail.

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Policy:

Orders, once acknowledged by WHIP A PEEL HAIR AND MORE BY ANN, LLC, may not be cancelled without express written authorization by WHIP A PEEL HAIR AND MORE BY ANN, LLC. If and when authorized, the following cancellation fees may apply:

 

ORDER CANCELLATIONS AND FEE SCHEDULE

Product Type                                   When                    Fee 

Products                                          Before                  20%

Merchandise                                   Before                  15%

All Products/Merchandise              After                     50%

 

 This Order Cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from WHIP A PEEL HAIR AND MORE BY ANN, LLC but before shipment of product(s) and/or merchandise.

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 Orders Cancelled After Shipment will be treated as a “Return” with all applicable fees. Refer to the Product Return Policies & Procedures.

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Orders which are Refused At Delivery may be assessed an order cancellation fee, a re-stocking fee and/or other applicable fees.

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Order Cancellations by WHIP A PEEL HAIR AND MORE BY ANN, LLC Affiliates to other WHIP A PEEL HAIR AND MORE BY ANN, LLC entities is a different process and out of scope of this policy.